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Frequently Asked Questions [ Merchants ]
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Transfer
Funds
Shipping
Account History
Account Administration
Transfer
Funds
How do I transfer funds to a
Merchant?
- From the Merchant Menu, click "Transfer Funds"
- Click on "PaY by PiN Merchant".
- Fill in the Merchant's User ID, Invoice/Ref No, Amount and Description
- Hit "Submit". On the next screen, review your info
and confirm the transaction by clicking "Transfer Funds."
- This will finalize your "Transfer Funds" process.
- An email notification will be sent to you and the Merchant confirming your
transaction.
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How do I charge customer/s by PaY
by eCheck?
- From the Merchant Menu,
click "Transfer Funds"
- Click "Charge Customer by
eCheck"
- Fill in the information
required
- Hit "Submit". On the next
screen, review your info. If you need to change it, hit "Go Back" and make
the changes. If information is correct, confirm by clicking "Pay by eCheck".
- An email notification will
be sent to you and your customer confirming your transaction.
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How do I refund credit, order return?
- From the Merchant Menu,
click "Transfer Funds"
- Click
"Refunds/Cancellations"
- Click "Refund Credit: Order
Return"
- Fill in the information
required
- If you have multiple
cancellations, click "Upload comma delimited file"
- Browse for the file and
click "Upload"
- An email notification will
be sent to you confirming your refunds/cancellations
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How do I ask a Member
to PaY by PiN?
- From the Merchant Menu,
click "Transfer Funds"
- Click "Request to Pay"
- Click "To PaY by PiN Member"
- Fill in the information
required
- Enter the Member User ID. If
it is a non member, enter Recipient's email
- Hit "Submit". On the
next screen, review your info. If information is correct, confirm by
clicking "Submit Now"
- An email notification will
be sent to you confirming your request to pay.
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How do I ask a Merchant to
PaY by PiN?
- From the Merchant Menu,
click "Transfer Funds"
- Click "Request to Pay"
- Click "To PaY by PiN
Merchant"
- Fill in the information
required
- Enter the Merchant User ID.
If it is a non member, enter Recipient's email
- Hit "Submit". On the
next screen, review your info. If information is correct, confirm by
clicking "Submit Now"
- An email notification will
be sent to you confirming your request to pay.
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How do I add and make billing
accounts?
- From the Merchant Menu,
click "Transfer Funds"
- Click "Recurring
Transactions"
- Click "Add New Billing
Accounts"
- Fill in the information
required
- Hit "Submit".
- Click "List of Billing
Accounts"
- Select accounts to be billed
by clicking the checkbox next to each account
- Click "Bill Now" button
- An email will be sent to
each account selected notifying them of the procedure to pay your bill
through PaY by PiN
- If you do not wish to bill
an account, please unselect the checkbox
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How do I see a list of
all my billing accounts?
- From the Merchant Menu,
click "Transfer Funds"
- Click "Bill: List of
Accounts"
- View your billing accounts.
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How
do I add and make payment accounts?
- From the Merchant Menu,
click "Transfer Funds"
- Click "Recurring
Transactions"
- Click "Add New Payment
Accounts"
- Fill in the information
required
- Hit "Submit".
- Click "List of Payment
Accounts"
- Select accounts to be paid
by clicking the checkbox next to each account
- Click "Pay Now" button
- An email will be sent to
each account selected notifying them of the payment information
- If you do not wish to pay an
account, please unselect the checkbox
- From the Merchant Menu, click
"Transfer Funds"
- Click "Recurring Transactions"
- Click "Add New Payment
Accounts"
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How do I see a list of
all my payment accounts?
- From the Merchant Menu,
click "Transfer Funds"
- Click "List of Payment
Accounts"
- View your payment accounts.
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How do I transfer funds to a
Member?
- From the Merchant Menu, click "Transfer Funds"
- Click on "PaY by PiN Member".
- Fill in the Member's User ID, Invoice/Ref No, Amount and Description
- Hit "Sumbit". On the next screen, review your info
and confirm the transaction by clicking "Transfer Funds."
- This will finalize your "Transfer Funds" process.
- An email notification will be sent to you and the Recipient confirming your
transaction.
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How do I transfer funds to a
Non-member?
- From the Merchant Menu, click "Transfer Funds"
- Click on "PaY by PiN Non-Member".
- Fill in the Recipient's Email ID, Invoice/Ref No, Amount and Description.
- Hit "Sumbit". On the next screen, review your info
and confirm the transaction by clicking "Transfer Funds."
- This will finalize your "Transfer Funds" process.
- An email notification will be sent to you and the Recipient confirming your
transaction.
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How do I cancel funds
transfer? (Non Member only)
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You may cancel a transfer of funds previously sent to a
Non-Member only, and if the funds have not already been picked up by the
recipient.
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From the Merchant Menu, click " Funds Transfer".
- Click on "Cancel Funds Transfer (Non-Member Only)".
- Fill in the Recipient's Email ID, Invoice/Ref No.
- Hit "Sumbit". On the next screen, review your info
and confirm the transaction by clicking "Cancel Funds Now."
- This will finalize your "Cancel Funds" process.
- An email notification will be sent to you and the Recipient confirming your
cancellation.
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How do I receive money?
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From
the Merchant Menu, Click "Transfer Funds"
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Click
"Recieve Money"
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You
will see the information regarding the payment being sent to you.
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Click
'Yes' to accept the funds.
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Shipping
How do I submit shipping
confirmation?
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From
the Merchant Menu, Click "Shipping"
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Click
"Submit Shipping Confirmation"
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Fill in the required
information.
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Hit "Submit"
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If you have multiple transactions,
upload by clicking "Batch Upload Comma Delimited Format" file
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Select a file from your local drive
to upload
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Click "Upload"
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How do I download
consumer shipping addresses?
- From the Merchant Menu,
Click "Shipping"
- Click "Download Consumer
Shipping Address"
- Click on file link below
"Download" to save to your computer
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Account History
How do I view my account history?
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From
the Merchant Menu, Click "Account History"
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Click
"View All Transactions"
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Select the start and end date
to view the desired range of dates for this report and then click "Submit"
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How
to download my account
history?
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From
the Merchant Menu, Click "Account History"
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Click
"Download All Transactions"
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Use the appropriate software
program to download the transaction
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Account Administration
How do I change my PiN?
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From
the 'Merchant Menu', Click 'Account Administration'.
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Click
'Change PiN'.
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Type
your old PiN no.
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Type
your new PiN no.
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Retype
your New PiN no.
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Hit
Submit
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You
will recieve a confirmation message with your new PiN no.
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Please
write it down and store it in a safe place.
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Please
note that you will be logged out and you will have to use your new PiN no to log
in again.
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How do I update my account
information?
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From
the 'Merchant Menu', Click 'Account Administration'.
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Click
'Update Account Information'.
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Provide details of your account changes in the text box.
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Click
Submit.
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A PaY
by PiN Customer Service Rep will contact you to verify your new information.
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How do I add
friends and family to my address book?
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From
the 'Merchant Menu', Click 'Account Administration'.
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Click
'Address Book'
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Click
'Add Friends & Family'
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Enter
Friends or Family User ID and Click 'Add to Address Book'.
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If you
want to add more contacts, repeat the process.
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How do I view my address book?
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From the 'Merchant Menu', Click 'Account
Administration'.
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Click 'Address Book'
Click 'View Address Book'
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You may delete your contacts by clicking
'Delete'.
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